Re: Broken Double glazed window frame (which did have a 10 year guarantee).
Due to the (very heavy) lorries still using Thatcham Avenue, one of our windows has developed a crack in the frame!
I have contacted Taylor Wimpey who said you need to contact "Windows Build". I telephoned and e/mailed pictures as requested, but their reply was "Sorry we cannot help as your windows were fitted by N.B.W. Windows who have stopped trading"!
They thenn told us to try N.H.B.S. I ‘phoned them with all the details, plot number, policy number etc, only to be told "it’s not covered you will have to fix them yourself"!
Can you tell me who to contact at QUVL? (I understand they have insurance to cover for things like this).
We now have more heavy lorries than ever using Thatcham Avenue and last week I ‘phoned Smiths Transport when a low-loader (so large it had to mount the islands in the middle of the road to get by), spoke to a gentleman called Ben from Smith’s Transport, who said they had been instructed to carry on using Thatcham as there was a bung in the road!
We have had to replace our front window sill – which developed a large crack in it – at our own expense.
Every time a large lorry comes down here the whole house shakes…
Please – please QUVL: You have it in your power to stop them and make them use the Naas Lane road.
(One very frustrated and fed up house owner here in Kingsway).