BT Infinity in Kingsway
Created by barker77
Hi All,
Sorry for the slight duplication to the Virgin/Infinity thread, but I wanted to seperate this one out.
Having spoken to BT it seems that some cabinets within Kingsway were deemed not to be financially viable to upgrade to Infinity. This appears to be due to the fact that hardly any houses were connected to them at the time. This of course has changed now, with a large proportion of the estate now built. To try and get BT to move and upgrade these we need people to register to prove that interest is high.
There is no commitment to buy, just that you might be interested.
If you are interested then please visit this link and input your details, (forwards to BT Openreach site).
As a Residents Association, we are hoping to push BT into investigating upgrading these cabinets ASAP.
Thanks,
Paul
Previous Threads:
Virgin Media / BT Infinity (10th Feb’ 2012)
BT – The Race To Infinity (27th Oct’ 2010)
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on Wednesday, June 13th, 2012 at 6:57 am
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June 13th, 2012 at 10:01 am
Done.
Cabinet 28 was suppose to be upgraded for the 1st of December 2011 but this is yet to happen. According to BT’s website this will now be enabled before the 30th of June. That won’t happen BTW as they haven’t even started the work to install the physical cabinet. I wish BT would just update their database to stop people getting their hopes up, only to be dashed.
June 14th, 2012 at 11:37 am
Morning All,
I agree entirely with “Flyerguy” with regard to BT’s totally unprofessional manner of addressing BT Infinity. We all made our interests known long ago with regard to BT Infinity when asked to register via their website, so they would upgrade Hardwicke Exchange as part of their roll-out. We were never advised thereafter that we would then need to do the same again, so we could be viewed by individual street boxes beyond our exchange, so BT could decide what boxes were cost effective enough for them to bring them out of the Victorian era for modern day use! Instead, BT simply suggest such services are available or give misguided direction of possible speeds being far greater than the norm’ - reality is speeds are very poor and slowed at certain times of the day so they can provide more people with access because their lines are still in the dark ages, and cannot cope with customers needs in today’s society.
Therefore, BT have misled the customer by advising them only of their need of registering for BT Infinity via their area exchange as a viable option - which would then decide if their exchange would be upgraded for those customers who have registered to use BT Infinity thereafter. Instead, we are now advised we have to duplicate our registration solely with regard to individual boxes where groups of customers are already connected as a street, and not as a customer to the area Hardwicke Exchange which has a coverage wider than just Kingsway itself.
The two individuals - who customers or future customers of BT need to voice their frustrations to, are Mr. Ian Livingston (CEO) & Mr. Warren Buckley (Customer Services Director), as they need to have our concerns known directly if we are ever to receive any worthwhile attention of this very poorly handled advertisement of what should already be a country-wide service for today rather than many months or years in the future, as they attempt to catch-up with other companies already providing services far greater than BT Infinity, which struggles to be rolled-out!
Email Mr. Ian Livingston
Email Mr. Warren Buckley
June 15th, 2012 at 3:24 pm
Well said blastu2.
I’ll ping both those contacts a email over the weekend. Have you sent them anything and had any response?
June 15th, 2012 at 9:37 pm
Evening Flyerguy,
Those email addresses are actively live for them both, and I have interacted with them both many times already over this and other matters too - which has received their respective attention towards these issues. The more of us who equally do the same will clearly show our strength of feeling towards BT dragging it’s feet with regard Kingsway as a newly born village which should have had modern day technology for these services when building the development and not old fashion paper cups attached to string technology!
June 16th, 2012 at 8:22 pm
Just want to clarify , Warren Buckley mentioned in one of the posts above cannot help us I’m afraid.
Any campaign we do needs to be via the Open reach arm of BT which is totally separate to BT.
Even if you have previously registered in the BT site please can you also register on the link posted so we can show BT Open reach that demand is sufficient.
Thanks
Paul
June 19th, 2012 at 12:03 pm
The reference toward Warren Buckley having no ability in addressing this matter is somewhat surprising understanding I personally have held many telephone calls with him, and Ian Livingston.
I know Mr Buckley is Customer Services Director for both; Residential Telephone & Broadband services, and those who have concerns surrounding either of these services can access him as the highest point of reference.
The email addresses previously provided are their own personal form of contact, and not representatives on their behalf which can be the case with certain CEO’s/Directors.
I can equally add… I currently have an ongoing case with the Communications Ombudsman Service, relating to this matter directly. Mr Buckley is the person whom COS is currently involved with discussions surrounding this as we speak!
June 19th, 2012 at 5:36 pm
BT Openreach are responsible for the roll out of all BT fibre products within the UK.
Warren Buckley could in theory order Fibre to be put into these cabinets however this cost would then be fronted by BT retail.
Openreach who would usually provide the install are separate.
At the end of the day someone (i.e BT group , BT Openreach - usually the only provider
to do this for end customers) has to pay for it.
I dont believe making the above folks angry is going to help, however I would encourage yourself and others to fill in the openreach link so that we as a group can show the potential take up.
Essentially what im trying to say is I don’t believe that going through BT Retail is going to work.
@blastu2 Please could you drop me an email to paul@kingsway-(removeme)villagers.co.uk
June 20th, 2012 at 12:38 pm
Good Afternoon Paul,
I understand your involvement with this area of requirement on the development, and have no desire toward it’s distraction. I equally have an extensive knowledge of those already mentioned within BT - who from those discussions are aware of Kingsway Village, and the need of better service from them. The extra direction you direct us to is equally helpful beyond what we have already registered as our original interest, and I know you are doing this purely in order for our need of a better services without all the challenges in-between. I will of course re-register - just as others should too, so we can collectively achieve the services which BT should have provided long ago, and it’s this area of involvement which is receiving my attention with the two persons already detailed.
Regards
Steve
June 23rd, 2012 at 1:52 pm
Good Afternoon Fellow Residents,
I am now in further direct discussions with both Olivia Garfield (CEO) & Tim Barclay (Managing Director Customer Service) Openreach.
I have received indication of a full investigation into this matter by themselves personally, and they will provide us with clarity from our frustrations toward gaining such services. I will keep you updated as I receive further detail from them.
Regards,
Steve
June 26th, 2012 at 5:39 pm
And now the date has been pushed back to 30th September!
First December 30th 2011, then March 31st 2012, then June 30th 2012 and now 30th December… To say I’m annoyed is an understatement.
June 26th, 2012 at 7:40 pm
Thanks Steve for the update!
I can provide new aerial photographs of Kingway (show the idiots how much business they are missing out on) if that helps our cause?
June 29th, 2012 at 6:49 pm
I cannot stress how important it is to register on the link in my original post.
If we cannot get enough backing from Openreach this simply won’t happen via conventional methods
July 5th, 2012 at 10:57 am
Morning Fellow Residents!
I indicated recently - I would update everyone once I had received clarity on this matter via the man himself: Mr Tim Barclay (Managing Director Sales and Customer Engagement) Openreach. I have now received that response, and it clearly indicates that we are all wasting our time with regard to any expectations of better services, now or anytime soon.
I paste his response herein:
"Although Hardwicke is well on the way to being completed as an exchange, I’m sorry to say the particular cabinet you’ve asked about doesn’t meet the technical and commercial criteria necessary to deliver a satisfactory fibre-to-the-cabinet experience for end-users.
The £2.5billion business case for the exchanges and cabinets we are planning to deploy to is already very challenging, with a payback in the region of 13 years, and yours is one that falls outside the range where it is economically viable to upgrade it, unless additional funding is available. I understand this is not the news you were hoping for, however the good news is that there maybe a couple of available options for bridging the gap.
You may know that the government has recognised that it is uneconomic for a commercial organisation to build fibre broadband to many parts of the UK - that’s why Virgin Media pass only about 10m UK homes and why BT has announced plans to build out to around 17m by the end of 2014. To help bridge the gap between what a commercial organisation could justifiably spend on deploying fibre broadband and the real costs in the more difficult areas, the government will make about £830m available to counties and regions for top-up funding over the coming two parliamentary terms. The Hereford and Gloucestershire tender is currently progressing through the bid phase and it’s possible that they may specify your area as one for inclusion.
The other option is what has happened in a few communities where a similar situation to yours has occurred - in some of those instances the local authority, or the residents, have helped fund the difference between our financial viability threshold and the actual cost of enabling their cabinet.
If it would be helpful, I’ll ask the team to get a view of how much that might be in this case. Just let me know.
I hope this has provided some clarity, even if it is not the answer you would have liked.
Kind regards
Tim…"
July 5th, 2012 at 1:04 pm
Hi Steve,
Thanks for the update. Just out of interest what cabinet number were you referring to?
I’m going to dump BT today and move to O2.
I’ll never use BT again too.
Cheers,
Flyer
July 5th, 2012 at 3:40 pm
The cabinet number linked directly to ourselves is 29. However, it’s indicated from telephone discussions I have had with Mr Barclay - most remain the same as previously because it’s simply not cost effective for them to be upgraded.
July 5th, 2012 at 4:07 pm
Thanks! Madness but what can we do? At least I’ll have the pleasure of telling BT where to go.
July 5th, 2012 at 5:41 pm
Please can I urge you and get everyone you know in Kingsway to use the link I first posted as it really is our only way to show how many people want it within the estate. It does come down to economics (as all business does) . As otherwise we are going to have quite a bit of pain going down the alternative provider routes.
July 6th, 2012 at 3:11 pm
According to a leaked BT spreadsheet cabinet 28 is/was?? due to get the fiber upgrade. Anyone know if this is going to happen? Not holding my breath though….
July 6th, 2012 at 6:32 pm
I’m really not surprised by this, we are talking about BT after all. An absolute disgrace of a company.
July 6th, 2012 at 9:14 pm
I think everyone needs to understand that BT are a business and they DON’T have to upgrade cabinets. Just like Virgin Media they want to ensure they are going to make money back from their investment. And after all if you hated BT that much, your only real option is to use a 3g dongle.
July 7th, 2012 at 7:50 am
Out of interest how are you finding out the specific upgrade plans for cabinets and which cabinet you are connected to? Is there an official source for this?
July 9th, 2012 at 5:52 pm
Following link
July 15th, 2012 at 6:30 pm
Free Broadband from Talk Talk
On Friday I had salesmen from Talk Talk offering free broadband, apparently they can provide faster connection than BT.
I am just wondering if anyone else been approached by Talk Talk and took up their offer? Are they a good company? I am with BT and even though I had a new upgrade on a new hub, the broadband is ever so slow.
July 17th, 2012 at 6:16 pm
I saw him, but he didn’t come knocking - probably as we’re with TalkTalk already!
I get about 5.9mbps download and 0.8mbps upload speed.
TalkTalk are great when there’s nothing wrong with the service (and generally there isn’t) but when there is, they are frustratingly useless when coming up with a solution.
But problems are few and far between and we’ve been with them for about 10 years. I’d recommend them.
July 30th, 2012 at 6:20 pm
Hi Everyone,
We are soon to be new residents to the area as we’ve just had a mortgage accepted.
As a current BT infinity user I’m shocked that a new estate was not installed with Fibre Optics before the roads were laid.
I’ve signed the online form of interest with BT and also sent them a snot-o-gram telling them that if the service was there most people of a modern era would choose to have faster Broadband speeds.
Do we know what the current timescale is to install BT infinity or will we even get it?
August 1st, 2012 at 2:50 pm
I have been informed by a BT engineer that Kingsway was apparently wired fibre to the cab. The infinity cab has been installed at the entrance to Kingsway it just hasn’t been wired up. Apparently September is the go live date; this has changed 3 times however throughout the year, so I’m not holding my breath.
My bet is Virgin will be here first by the time BT get their act together (not that Virgin are much better or have the money to do it).
August 6th, 2012 at 10:20 pm
Hi G Note,
The Infinity cabinet at the entrance of the Kingsway estate is live (has been since March) and anyone connected to cabinet 26 are enjoying 80Mb broadband. To get Infinity the cabinet that you are connected to needs a nice new cabinet next to it (or opposite in the case of cab 26). Basically cabinets 27, 28 and 29 need to have a new cabinet installed to get Infinity (of which BT have no plans - Sorry).
I’ve ditched BT and gone with O2. All I can say is my speed has increased from 4-5Mb to >10Mb. OK it’s not Infinity but it’s not bad.
Flyer.
August 7th, 2012 at 7:12 pm
Thanks for the info Flyerguy, I wasn’t aware of this before.
I’m not too bothered to be honest, we have decided to leave Kingsway and don’t want the 12 month contract. I too am with O2 (be) and have to say they are fantastic and really are worth every penny.
BT really have let us down, this is supposed to be a modern development so why don’t we have the modern infrastructure to go with it? Never mind, I’ll get off my soap box.
August 16th, 2012 at 6:29 pm
Evening All,
After further documented discussion with; Mr Tim Barclay (Managing Director) OpenReach (Providers of up-graded equipment for Infinity connections) and those within BT senior positions - that box 26 is in-fact connected for infinity speeds - this appears to have taken place before they (BT) decided the rest of the village wasn’t financially worth their role-out to the rest of the currently connected boxes (27, 28 & 29) which will not be up-graded for infinity speeds until possibly - yes possibly; 2014, without any guarantee!
August 16th, 2012 at 9:32 pm
Well, BT Openreach have further announcements of cabinets which are commercially viable to upgrade. These announcements will happen in October and January 2013. This is obviously dependant on enough houses being connected AND interested in getting Infinity (or other similar resold product)
August 17th, 2012 at 2:36 pm
Afternoon All,
Understanding your position indicated directly above - I have spoken further with both; BT & Openreach, at senior level who are monitoring this site. They cannot provide clarity of your detail being supplied. Therefore, an investigation is now under-way with regard the confusion surrounding Infinity on this development beyond box 26. Hopefully, we can gain the information needed from those who can provide it without question or doubt which only continues the ongoing confusion and frustration within the community
August 24th, 2012 at 9:30 am
That’s good news. Maybe they should fly over Kingsway and see how large it is - it’s enormous!
September 11th, 2012 at 1:55 pm
Afternoon All,
I noted something very interesting this morning via BBC News Channel… 4G Mobile Broadband/Phone services will be active in 16 cities around the UK by the end of this year. The network is controlled by “EE” (Orange/T-Mobile) and speeds five times faster than 3G. The same company is equally rolling-out Fibre Broadband too - this will have speeds upto 60MB!
Gloucester isn’t one of the sixteen cities already being rolled-out to-date but they do ask you to register your interests in both 4G & fibre Broadband and those with higher interest will be activated sooner than others remaining beyond the sixteen.
Thankfully, and finally - we have a better option available to us sooner rather than several more years down the line (if BT stops sitting on it’s hands) but more interesting is the wireless/mobile options too.
I paste the link for those interested in registering their interests: Here.
September 12th, 2012 at 1:04 pm
Just to highlight that EE like Sky, Talktalk, Plusnet and other broadband providers that are now or in the future offering Fibre Broadband, will only be able to do so if and when Openreach enable the cabinets to do so. This means that anyone connected to the first cabinet in the village (26 I think) can get fibre broadband from any provider offering a fibre proposition, the rest of us are stuck with ADSL.
September 25th, 2012 at 12:34 pm
For anyone looking forward to fibre broadband and counting the days to the advertised 30th September live date, be prepared to be disappointed yet again. Today the new live date is 31st December 2012, exactly one year after the original advertised live date!
History has shown us that we can make a reasonable assumption that one year from now we will be saying that the new date will be sometime in 2014.
Thanks BT for your never ending lies. I will be cancelling my BT line and bundle when I get home and moving to someone who gives a damn!
September 25th, 2012 at 5:06 pm
Well that is going to be impossible since BT Openreach will always be the supplier of your phone line unless Virgin decide to cable the estate.
As mentioned 4G services are coming soon so it might be worth registering with them for the time being.
And as for giving a damn, seems like quite a good move from a business point of view, wait till the village is finished and then do it all at the same time.
September 27th, 2012 at 9:46 am
Paul, I don’t even bother looking at the adsl checkers anymore. Until the new Infinity Cabinets are installed next to the original BT green ones, we won’t be getting Infinity. I recently cancelled my BT line and signed up with O2. So far they have been great and I get a lot of satisfaction knowing I’ve booted out BT.
September 28th, 2012 at 7:16 am
To all the people “leaving BT” be aware that the people paying to put Fibre everywhere are BT Openreach. Even when you “leave BT to go to O2″ they still pay BT Openreach line rental every month. So really no difference at all to company involved in the Fibre roll out.
September 28th, 2012 at 2:10 pm
O2 don’t have fibre - no provider can provide fibre without a DSLAM (Infinity) Cabinet, but they do have their own LLU and provide an ADSL2+ (up to 24Mb) service, so it’s definitely worth dumping BT IMHO. O2 also offer monthly contracts so when/if BT do upgrade Kingsway then you can leave with a months notice.
Now for some good news (for some). It looks like Cabinet 28 is finally going to be upgraded, as I’ve noticed over the last few days BT have marked up where the Infinity cabinet will be placed (along with some other markings). Fingers x’d but we could have Infinity on Cab 28 before much longer. I’ve not looked at any other cabinets around the estate but it may be worth having a nose….
December 11th, 2012 at 7:02 am
After lots of pushing from myself and a great deal of help from Gloucester Council BT have agreed to upgrade cabinet 29 by the end of 2013* subject to planning etc..
This is great news as I believe that all cabinets in Kingsway are now accounted for?
If this isn’t the case please let me know and I’ll try and get updates or get these included on the roll out also.
Gloucester County Council are happy to work with Kingsway to get these cabinets upgraded, please post on here if you would like further info’.
December 11th, 2012 at 10:15 pm
Yep more info’ would be great.
Cabinet 28 still hasn’t been installed. Could you get any more information on that status of this cabinet too?
Thanks very much.
March 7th, 2013 at 10:00 am
Anyone managed to get any updates?
March 9th, 2013 at 8:37 am
Both 28 and 29 should be done this year . trying to get some firmer dates which I’m hoping to have next week.
March 18th, 2013 at 2:22 pm
Cheers for the update. Roll on 28/29. Pity they aren’t going to do 27 too. Doesn’t seem fair but hey ho.
March 21st, 2013 at 4:11 pm
I stilll cant work out which cabinet im connected to, please help, post code is GL2 2DL. Has anyone else been suffering with poor broadband connection and slow speeds recently? Mine seems to have got significantly worse recently.
March 21st, 2013 at 4:31 pm
Alzzi, You are on Cab 28, same as me!
March 21st, 2013 at 6:23 pm
thanks flyerguy, so now we just wait i guess! my internet is dropping out again tonight, seems very unreliable at the moment, is yours ok?
March 21st, 2013 at 8:03 pm
Yep mines fine. I use O2′s ADSL2+ service and get on average 10Mb/s. Guess your using crappy BT?
March 21st, 2013 at 8:48 pm
Orange. Has been fine but this month its been awful.
March 21st, 2013 at 9:00 pm
Yep that’s BT’s infrastructure so no surprise. Hope it gets better soon…
March 22nd, 2013 at 6:14 pm
Ok bit of an update: Cabinet 29 is due to be installed in June with a go live date of around December 2013 subject to things going well.
Just awaiting more details about 27 & 28 as I believe there might be some planning issues which have slowed these down - will post again when I know more.
March 23rd, 2013 at 11:39 am
Hi. No planning issues for Cab 28 as I’ve seen the planning approval. Who are you chasing and I’d like to up the game too?
March 23rd, 2013 at 11:41 am
Planning for 28 approved a couple of years ago. IIRC planning for DSLAM cabs shouldn’t be a problem now due to changes in planning laws.
March 23rd, 2013 at 12:07 pm
The past two weeks we have encountered slow speeds or repeated disconnection for periods of time. Yesterday, and for the past two days - BT OpenReach have been driving around our street searching for a fault on my neighbours service too, it was discovered that their entire line into their property has collapsed and required digging-up so it could be replaced. However, BT OpenReach decided to ignore Plan A (the costly repair) and come onto my property without my permission and “piggy back” onto my line into my property - run a line out from my service and into the neighbours property!
Thankfully, all this took place whilst my CCTV system was storing the footage of their actions. I am now taking action against BT OpenReach for Trespass, and damage to property via securing a cable against my property in order to feed it across to my neighbours property so they could have a telephone/broadband service again!
I am pleased my neighbour has a service but not at the expense of affecting my property though, and because BT OpenReach were acting as cheaply as possible so they could avoid doing the repair properly.
March 23rd, 2013 at 11:25 pm
According to this site my postcode has a due date of 31st March 2014 and apparently I’m connected to cabinet 28.
It seems the rest of us will get fibre just as it’s being outdated by the next big thing! Perhaps we would have more luck getting Virgin Media to cable the village!
March 24th, 2013 at 12:06 am
Sorry to rant on but another thing that makes my blood boil is next to Cab 28 BT have actually marked where the flipping DSLAM cabinet will be going. Next time you walk past this cabinet have a look. Got the outline plus some additional markings….
March 24th, 2013 at 1:33 pm
Now, as I said I am trying to get further clarification as to what the hold ups are with cab 28 and 27.
I am not going to give out contact details as this will not help get this done any faster. I will post once I have more information - and for all those bashing BT come on give it a rest if you dont want their service go with Virgin (oh that’s right you can’t)!
March 25th, 2013 at 12:21 pm
Paul,
Perhaps you may wish to listen to the community who have registered their interest several times toward the services promised, and then repeatedly ignored thereafter. Residents have justified frustrations, and those frustrations have previously fell on deaf ears or from those residents contacting them - each passed differing information via those companies linked together as the only provider for Fibre Broadband.
Therefore, residents releasing their concerns for the wider community to view has shown how movement came about in correcting the ignorance of those who promised these services from our repeated interest over these past three years as requested but gained nothing from that requested interest shown. The companies in-question have been forced to change direction if they want to keep customers throughout Kingsway Village because of the frustrations aired, and not because we should be silenced by sarcasm.
I have been one of those residents voicing my frustrations - If you’re referring to my own concerns raised relating to both BT or BT Openreach, before you make flippant comments in my or other residents direction (and not for the first time I may add) I suggest you make sure you have the facts before passing your favoured sarcasm which only creates further displeasure towards those who are paying for a service they are not receiving correctly within the village.
As a KRA committee member - you may wish to act more respectfully when making your preferred remarks within our community!
March 25th, 2013 at 6:22 pm
(Steve/Blastu2)
Firstly I am not posting here as a committee member.
Secondly I am doing this work to get BT fibre to Kingsway not as a RA member but personally.
I took it on myself to get in contact with BT and meet with Gloucester Council regarding BDUK funding. I am working to get cabinets 27 and 28 sorted out at the moment, again I am not doing this under the Residents Association banner - that sounds very much to me like listening to the community to which I live and want to make better…. does it not?
As for your comment about being respectful, I don’t believe anything I have written is disrespectful although of course you are entitled to your own opinion.
March 25th, 2013 at 6:43 pm
Paul,
If you believe your closing comment in your post above your last is anything other than disrespectful - then it’s a clear indication of your preferred behaviour of sarcasm towards those who have shown their concerns herein. Perhaps those within the community to which you make such instruction may wish to add their opinion toward your comments?
March 25th, 2013 at 7:28 pm
Can we please pick up our toys and put them back in our prams please? All I want to know is when 28 is going to be done! Thank you.
March 25th, 2013 at 7:48 pm
Cabinet 28 is delayed due to issues with planning and siting of cabinet - working on getting a resolution with a couple of parties about this.
Cabinet 27 is delayed due to the developer not wanting to site the cabinet - now I am not actually sure who this is so waiting on clarification.
As I mentioned above I am making signification progress with this, but please bear with me while I work on resolving them and finding out go live dates.
March 25th, 2013 at 7:51 pm
Thank you very much for the update.
March 25th, 2013 at 7:54 pm
No problem
March 25th, 2013 at 8:12 pm
I, as a resident, have received this latest position relating to Cabinet 29 from my own on-going discussions with Mr Tim Barclay (Managing Director) BT OpenReach, and acknowledged by senior officials from within the Chairman’s Office of BT as the latest known position too…
“For info, the current situation is that this cabinet has been added into our planned commercial deployment and should be planned, built and made live during 2014 provided the final design based on appropriate planning permissions, power connections, secondary cabinet housing (to host the DSLAM) location and fibre feed are all within the acceptable technical, operational and economic range.
Typically, once a cabinet has been added to the plan, only a small percentage are de-railed by those factors and about 90% make it through to full build and deployment, so we will hope to go live in 2014 and have added the cabinet as “coming” on the line checkers. An estimated date when it will be deployed in 2014 will be provided in the coming 6 months, once more detailed planning has completed.
Many thanks,
Tim”
March 25th, 2013 at 9:28 pm
Cheers barker77! Flyer….
March 26th, 2013 at 10:58 am
keep us updated on 28 to!
March 26th, 2013 at 4:45 pm
Hey barker77,
Thanks for the update, my connection has been awful the last week or so… keeps dropping out, been driving me mad
Could you possibly tell me which streets in Kingsway Cabinets 27/28/29 cover?
regards
Lynehamlion
March 26th, 2013 at 7:42 pm
Have a look here and see what it says.
March 26th, 2013 at 7:47 pm
That website is great for checking your cabinet but the rest of the data is taken from a leaked BT document from 2011. It says cabinet p28 was part of phase 6b but it got canned due to BT thinking it wouldn’t be financially viable to upgrade.
March 26th, 2013 at 8:08 pm
Sorry should have mentioned that - as above getting more information before providing updates on cabs 27/28 which are both currently on hold.
March 28th, 2013 at 5:23 pm
Hey Barker77,
Thanks for the link
It is stating both cabinet 27 & 29….. Just wish they would get on with it, been here 5 years now!
BT get off your rears, as NO Virgin Media available so BT could just mop up the £££’s
Even the Forest seems to be getting Fibre later this year…..
March 28th, 2013 at 8:46 pm
They are working on it , more updates after the bank holiday …
April 16th, 2013 at 6:31 pm
First of all quick caveat - Once again i make no guarantees on the following timescales as they are not set in stone.
Cabinets 27 and 29 are likely to have work started on citing the fibre cabinets to go next to them around the middle of May. Therefore likely to be actually able to order infinity or similar product from other ISPs around September, October time 2013.
As it stands currently there are delays on cabinet 28 unfortunately meaning this one is likely to be sometime early 2014.
April 17th, 2013 at 9:15 am
Cheers Barker. Going to email Tim directly and moan. BT are my companies biggest supplier so I’m going to see what I can do as this is just typical of BT.
April 17th, 2013 at 10:01 am
Do you know what the delay is btw?
April 17th, 2013 at 5:21 pm
Please can I ask that people do not keep complaining to BT.
They are literally doing all they can to get all three cabs 27-29 line ASAP.
I am pushing to get updates constantly, so will let everyone know when things change. I can only post limited information here but please rest assured BT do want to get these cabinets upgraded and officially they are on the rollout to be completed by March 2014 - so they have been helpful to us in doing them earlier than needed.
April 18th, 2013 at 4:22 pm
We have the right to complain to BT. This should have been done when the first cab was installed, whatever the delay is to CAB 28 it’s not good enough. As far as BT are concerned Kingsway is not viable, the only reason this is happening is because the government paying for it.
Thank you for the information barker77, it’s really appreciated, but BT are pretty shoddy and I will complain as much as I feel I need to. It won’t get done any quicker but as a second class citizen in BT’s eyes it will make me feel a damn site better.
Highnam now have BT Infinity, Kingsway does not, this is not good enough, period.
April 18th, 2013 at 5:37 pm
The Government are not paying for this BT are. No funding from BDUK etc is going into the Kingsway roll out.
Now you can complain all you like but BT are a company who are there to make money. They are putting Infinity into Kingsway now, not much more they can do.
April 29th, 2013 at 12:42 pm
Hi G Note/All,
I’ve been hassling someone within BT regarding Cab 28 and have the following good news to report:
“I have been in contact with the project manager who has informed myself that after a re-plan, the work on Hardwicke 28 is to commence shortly, with an expected ready for service around late August”
Hope that cheers everyone up on Cab 28!
Flyer!
April 29th, 2013 at 5:30 pm
Just a note of caution on 28, to clarify and give more detail the problem with this cabinet and BT tried to upgrade this before is that it is so close to a large number of high voltage cables making upgrades very difficult. Therefore there is a chance that this might take longer than 27 & 29 which are being done as an accelerated roll out.
April 29th, 2013 at 7:55 pm
End of August (ish) is better than not going to happen anytime soon. Either way this is Good news
), thanks for keeping us posted guys.
April 29th, 2013 at 8:12 pm
End of August is IF the contractors carrying out the work for BT can work around the HV cables. BT know this is likely to be a problem and are doing all they can in preparation to make this go smoothly but it could take longer if there are problems as there have been before.
April 29th, 2013 at 10:57 pm
I’m sure it will be fine as they are aware!
Happy days.
April 29th, 2013 at 11:00 pm
Let’s also hope they BT don’t have the same problems with 27/29 as it’s their first attempt. lol.
April 30th, 2013 at 6:33 pm
27 and 29 don’t have this problem so should be fine
May 10th, 2013 at 3:04 pm
Quick update. They have a new location for Cabinet 28 and the go-live time should be late August!
May 10th, 2013 at 4:44 pm
Thanks Steve!
May 25th, 2013 at 10:35 am
Due to some delays with the electricity company covering cabs 27 and 28 the dates are going to slip a bit - it could potentially be another 2 months before they are installed now.
I am working with BT and others to try and get these issues sorted ASAP … sorry for the bad news but thought folks might want to know the status.
May 27th, 2013 at 9:56 am
Do you have an idea of the date for 29?
May 27th, 2013 at 5:56 pm
Cab 29 is due to be delivered at the same time as 27 and 28 hence any delays that happen to these are going to have a knock on affect.
Hoping to get some more information on this next week and will update on here then.
June 13th, 2013 at 2:17 pm
Steve, My guys gone a bit quiet. Have you had any further updates? I did see a company digging up the path near 27, but then filled it in again.
June 13th, 2013 at 9:37 pm
Will have a further update tomorrow but essentially there are problems currently being able to get power to cabinets 27 and 28. BT are working with the utility company to try and get this sorted but its slow progress.
It looks like (subject to change) the cabinets and fibre will be installed with the power then to be added separately afterwards so not so delay things even further.
Cabinet 29 doesn’t have this problem as it is supplied by a different electricity company.
June 13th, 2013 at 11:15 pm
Thanks for the update! Maybe I could offer to run an extension cable from my house to the cabinet!
June 17th, 2013 at 4:54 pm
Some good news - BT have managed to progress the power installation for cabs 27/28 and are now working out dates for the power to be installed at the same time the cabinets are stood.
Will have some dates for this at the end of this week, therefore cabs 27-29 will be stood and connected at (roughly) the same time.
Good news I think
June 17th, 2013 at 9:55 pm
Cheers Steve.
June 17th, 2013 at 10:27 pm
Erm I’m not Steve !
June 17th, 2013 at 10:34 pm
Oh Sorry. lol.
June 21st, 2013 at 7:11 pm
Cabs 27/28 - Work is starting on the 4th July to stand the cabinets with the electricity company running power to them around 10days after this.
Cabinet 29 is going to start a few weeks after the 4th as waiting on location sign off but this is a formality.
Once the cabinets are sited and have power it will take BT a few weeks to run the fibre to these.
I am waiting on some more exact details for when folks will be able to start putting in their orders for FTTC.
June 22nd, 2013 at 6:03 pm
Thanks once again for the updates. It looks like things are finally moving.
July 4th, 2013 at 1:32 pm
Well it’s the 4th of July and no sign of any BT activity. lol. Mind you there’s still a few hours left for them to turn up.
July 4th, 2013 at 9:52 pm
Crikey! Give em chance, perhaps I shouldnt have given an exact date
For those of you still doubting this is going to happen this year , you can see details on roadworks.org if you tick show future roadworks where BT have confirmed ground works for the electricity to go into these cabinets once they are stood very shortly.
July 5th, 2013 at 10:20 am
I was only having a laugh
BTW That roadworks.org site is a nice find. The Sun is out and due to hang around for a bit so happy days.
July 6th, 2013 at 10:55 pm
This thread is very useful. However, does anyone know how to find out which cabinet we are on, given that our house is still under construction and has no phone number yet? Which area is served by each cabinet?
July 8th, 2013 at 5:19 pm
Hi Yellowhouse. You could put an address into the link here.
I don’t think it matters though as all cabs in Kingsway (27, 28 & 29) will be upgraded soon anyway.
July 9th, 2013 at 11:40 am
Thanks flyerguy, but that website only shows the cabinet number when you give it a phone number, not a postcode. Anyway, it’s good to know that they will all be upgraded. Does anyone know where the 3 cabinets are located?
July 9th, 2013 at 12:36 pm
Basically as you enter the Kingsway estate via the original entrance, Cabinet 26 is on the right (the fttc box is opp) just past the first roundabout. Cabinet 27 is on the right at the first set of traffic lights. Cabinet 28 is just past the next roundabout on the left and cabinet 29 is a bit further into the estate along Thatchem Ave. You cant really miss it as it’s got a bit 29 sprayed (looks awful) on it.
July 11th, 2013 at 8:39 pm
Thanks again. It sounds like ours must be 29 then. I’ll look out for it next time.
July 15th, 2013 at 5:06 pm
FTTC cabs 27/28 were installed today. I guess it’s now just a case of connecting and testing. With any luck we may have a decent connection in the next couple of months.
July 15th, 2013 at 6:31 pm
Hoping to have more detail on cab 29 tomorrow….