Hi Folks,
At the start of last week I had a problem with my Sky internet connection.
Sky said my router firmware needed upgrading and took several days to deliver a new disk. When it arrived I rang them for installation instructions and was informed that the disk was the wrong one
so they sent me a new router, which arrived today (yippee)!
I’ve been using Sky Broadband since moving here (2.3 years ago) and have had an excellent service; in fact I can only remember 2 problems. One was on a Sunday night / Monday morning when the network was “down for maintenance” from 2am to 6am (or something like that) which probably didn’t affect many other people (as I recall I was busy that weekend – lol)!
The other problem was apparently a BT problem, which lasted for a few hours.
Sky use a BT exchange for the Hardwicke area (which is why their “unlimited access” broadband service isn’t available in this area). When I first learned of this (back in 2006), I was worried that an access limit might affect me. Sky did say that they would be installing their own exchange within 12 months, after which the unlimited access service would be available, but – from what they recently told me – I gather they still use BT.
With all that said I’ve been very impressed by their broadband facility thus far and have had no problems whatsoever with the access limit!
As an ex Blueyonder customer, I was mortified to hear that they had no intention of servicing Kingsway (“now or in the future” according to Blueyonder customer services); now I’m no longer bothered.
From my web stat’s I can see that there are several other broadband sevices used locally…
How do they compare with Sky?
Also other Sky users, how have you found the service?